Reporting to the VP of Purchasing for Scag Power Equipment in our Mayville Office, this position will be working with customers, distributors and dealers, as well as maintaining additional documents. 

• Hours: 8 am to 4:30 pm, Mayville Location
• Answering and directing three Scag main lines.
• Assist with distributor and dealer inquires / requests.
• Order Entry and maintenance
• EDI
• Assist distributors with order errors, miss-shipments, lost freight, etc.
• Liaison between MOM and third party warehouse.
• Releasing and assisting in changes for orders to third party warehouse.
• Work with customer brokers for set up and necessary documentation for export shipments.
• Assist with all inquiries from distributors and dealers.
• Pricing
• Work with production personnel to maintain crate reporting
• Overview payments for third party warehouse.
• Work with purchasing and production control with expediting parts.
• Assist Service personnel with misc. tasks as needed
• Complete all Scag University courses
• Support and assist Marketing with set up and changes for Scag University user database.
• Set up and maintain dealer records.
• Maintain Progold program
• Assist with setting up parts in SAP
• Assist with reviewing and proofreading materials and documents for Marketing and Service.
• Pack and ship parts as needed from R&D.
• Assist internal personnel with part needs.
• Assist with registration entry, resets, etc. for distributors.
• Send bi-weekly and monthly reporting to financial institutions.
• Assist with financial dealer inquiries.
• Follow and enforce Distributor Program
• Work with Service, Engineering, Purchasing, Accounting and Production Control
• Credit / Debits
• ECN review
• Internal database maintenance.
• Assist with any additional tasks assigned

Knowledge, Skills, and Abilities

• Background in customer service or equivalent field.
• Experience with SAP and Adobe software preferred.
• Must possess excellent communication skills (written, verbal, and presentation).
• Must be detailed-orientated, organized and able to multitask on various projects.
• Must be self-motivated and demonstrate the ability to work autonomously.
• Works well in a cross-functional team environment, must be a team player and customer focused.
• Ability to create an environment of trust and always exhibit a positive attitude.

Job Expectations

• Accuracy
• Strong communication skills, oral and written.
• Ability to work independently, with initiative and self-direction.
• Attention to detail

Education/Experience

• A minimum of 1-3 years of related experience.
• High School Diploma

Metalcraft of Mayville is an Equal Opportunity Employer:

Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

PM17