Reporting to the Customer Service Manager, the Customer Service Analyst’s primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing.

• Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account information
• Understand the unique aspects of your customer account
• Act as a liaison between external customer and other areas of the Metalcraft of Mayville organization and Scag Power Equipment
• Ensure customer documents are handled and process accurately, in a timely and efficient manner
• Work with manufacturing team to ensure customer expectations are achieved
• Monitor and track customer delivery performance ratings
• Monitor and maintain customer web based programs
• Respond to customer phone calls, e-mail and faxes in a timely and professional manner
• Other duties as assigned

• Exceptional people skills in working with external customers and internal customers
• Strong team player
• Solid focus on customer expectations and needs
• Basic understanding of materials planning and inventory concepts
• Good understanding of manufacturing processes
• Creative thinking skills
• Exceptional oral and written communication skills

• Associate degree with a business emphasis
• Experience in Customer Relations
• A minimum of 5 years of work experience in Production Planning or Customer Service
• SAP knowledge is helpful
• Basic knowledge of word and excel
• Experience handling major OEM customers in a manufacturing environment or metal fabrication is a plus

Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

PM17